Shipping & Returns

Desk Shipping Information For Direct Ship Customers

Desk Shipping Information for Direct Ship Customers Delivery Requirements: All desks require DOCK DELIVERY. Additional Delivery Options:

• Inside Delivery: If you require inside delivery, please contact Kare Products for a quote.
• Furniture will arrive in boxes via freight.
• Product will ship in approximately 3 1/2 to 4 1/2 weeks.

• Receiving:
• Verify that you have the correct number of boxes matching the total number of boxes on the packing list and the freight bill of lading from the carrier.
• Determine that the part numbers listed on the packing list agree to what you received.
• Inspect for any damage to boxes. This may include any kind of marks on boxes, crinkled corners, etc.
• If there is damage to any of the boxes or there are missing boxes, you must note this on the bill of lading. Be as specific as possible. Keep a copy of the freight bill of lading. Notify Kare Products within 48-hours so we may assist you.
• Most important: If you do not open boxes immediately, note any sign of damage on the freight bill. Notify Kare Products within 48-hours so we may assist you. Feel free to call with questions regarding assembly or damage. If you follow the directions step-by step you will find the assembly a clear-cut process. We know you will enjoy this well-made furniture for years to come! In comfort and health! The Kare Team Desk Shipping Information for Direct Ship Customers Delivery Requirements: All desks require DOCK DELIVERY. Additional Delivery Options:
• Inside Delivery: If you require inside delivery, please contact Kare Products for a quote..
• Desks and Furniture Shipping Information:
• Desk manufacturing is a 30-38-day process.
• Desks will be shipped via carrier.
• We can notify you the day furniture leaves the plant and is picked up by the carrier. Furniture will be delivered in approximately 3-7 weekdays.
• If delivery by freight, driver will call 24-hours in advance to notify you of expected delivery time.
• Receiving:
• It is recommended that:
• You have two people available to receive and check in product.
• You use carpet or moving quilt to protect the desks and legs when you lay them down and start stacking them up.
• You have an area in the dock to place the furniture you are receiving.
• You verify that you have the correct number of parts matching the total number of parts on the packing list and freight bill of lading from carrier.
• Each desk and related components are color-coded. The top of the packing list for each desk will be color-coded for easy sorting. Keep all colors together for easy sorting while you check off the pieces as they come off the truck. HELPFUL HINTS:
• The packing list designates each leg separate. The legs come in a package of two (right and left legs). The legs are listed as two separate items on the packing list.
• Stretcher rail for the crank desks arrives with a drive shaft inside. It is on the packing list as two items.
• To determine if there are any missing parts:
• Make sure part numbers match the packing list part numbers.
• Inspect for any damage to furniture. This may include any kind of marks on desks, crinkled corners, scratched paint, etc.
• If there is damage to any of the furniture or there are missing parts, please note on the freight bill of lading. Be as specific as possible. Keep a copy of the freight bill of lading. Notify Kare Products within 48-hours so we may assist you.
• Very important: If you do not inspect furniture immediately, note any sign of damage on the freight bill. Notify Kare Products within 48-hours so we may assist you. Feel free to call with questions regarding assembly or damage. If you follow the directions step-by-step you will find the assembly a clear-cut process. We know you will enjoy your furniture for years to come. In comfort and health! The Kare Team

Desk Shipping Information For Direct Ship Customers

All desks require DOCK DELIVERY. Additional Delivery Options:

• Inside Delivery: If you require inside delivery, please contact Kare Products for a quote.

• Furniture will arrive in boxes via freight.
• Product will ship in approximately 3 1/2 to 4 1/2 weeks.

Receiving:

• Verify that you have the correct number of boxes matching the total number of boxes on the packing list and the freight bill of lading from the carrier.
• Determine that the part numbers listed on the packing list agree to what you received.
• Inspect for any damage to boxes. This may include any kind of marks on boxes, crinkled corners, etc.
• If there is damage to any of the boxes or there are missing boxes, you must note this on the bill of lading. Be as specific as possible. Keep a copy of the freight bill of lading. Notify Kare Products within 48-hours so we may assist you.
• Most important: If you do not open boxes immediately, note any sign of damage on the freight bill. Notify Kare Products within 48-hours so we may assist you.

Shipping Information:

• Desk manufacturing is a 30-38-day process.
• Desks will be shipped via freight carrier.
• We can notify you the day furniture leaves the plant and is picked up by the carrier. Furniture will be delivered in approximately 3-7 weekdays.
• If delivery by freight, driver will call 24-hours in advance to notify you of expected delivery time.
• All furniture is blanket wrapped, not boxed.

Receiving:

• It is recommended that:
• You have two people available to receive and check in product.
• You use carpet or moving quilt to protect the desks and legs when you lay them down and start stacking them up.
• You have an area in the dock to place the furniture you are receiving.
• You verify that you have the correct number of parts matching the total number of parts on the packing list and freight bill of lading from carrier.

Feel free to call with questions regarding assembly or damage. If you follow the directions step-by step you will find the assembly a clear-cut process. We know you will enjoy this well-made furniture for years to come! In comfort and health! The Kare Team

• The packing list designates each leg separate. The legs come in a package of two (right and left legs). The legs are listed as two separate items on the packing list.
• Stretcher rail for the crank desks arrives with a drive shaft inside. It is on the packing list as two items.
• To determine if there are any missing parts:
• Make sure part numbers match the packing list part numbers.
• Inspect for any damage to furniture. This may include any kind of marks on desks, crinkled corners, scratched paint, etc.
• If there is damage to any of the furniture or there are missing parts, please note on the freight bill of lading. Be as specific as possible. Keep a copy of the freight bill of lading. Notify Kare Products within 48-hours so we may assist you.
• Very important: If you do not inspect furniture immediately, note any sign of damage on the freight bill. Notify Kare Products within 48-hours so we may assist you.

Customer Service Return Policy

Thank you for selecting a Kare Products Chair. We hope that it meets all of your expectations. Should you find a need to return it, however, all chairs may be returned for full refund of cost, minus shipping and restocking charge of 25% of list price. Custom colors or custom design are not returnable.

In addition, products will not be accepted for return without a return authorization number, and must be returned in resalable condition or additional charges may also apply. Please include original packaging and make sure product is in new condition.

Please call our office for a return authorization number (RA#) within 20 working days from date of shipping. Please call for RA# because without one we can not process your return or issue credit. Customer is responsible for return shipping fees. Product should be insured in case of damage during shipping. Products must be in new condition.